If you have bought an item from our web shop, you have the right to cancel the purchase within fourteen days without giving reasons. Please refer to our General Terms and Conditions for further information.

If you have ordered an accessory, a return note and label will be included in the package. You can find these within the envelope on the outside of the package.

For the return of a bicycle, please contact us directly via info@schindelhauerbikes.de so that we can arrange for our forwarding agent to pick it up.

When buying online at Schindelhauer you can pay by prepayment (advance bank transfer), PayPal or credit card. Our partners JobRad, BusinessBike and Bikeleasing.de are available for bicycle leasing.

There are two options for buying a Schindelhauer bike:

1. Delivery directly to your home: If you cannot find a Schindelhauer specialist dealer near you via our dealer search, you can also have your desired model delivered directly to your home. The bicycle comes almost completely assembled. When setting up the bicycle yourself, please follow the instructions in the manual as well as the instructions for regular maintenance and care. Take your bicycle to a specialist workshop for regular inspection. We generally recommend, especially for e-bikes, that you have your bike assembled at a Schindelhauer specialist dealer or a specialist bicycle shop in your area.

2. Online purchase and delivery to a Schindelhauer dealer of your choice (Euro zone only): On request we can have your bike delivered to one of our dealers at no additional cost. This dealer will professionally assemble the bike for you free of charge and will make it available for collection by arrangement. In the online purchasing process, you will be given the option of selecting a Schindelhauer dealer near you as your delivery address. Any accessories ordered along with the bike, which are not part of the standard equipment, will be fitted directly in consultation with the dealer; assembly costs may be incurred here.

No Schindelhauer dealer nearby? In this case, the above-mentioned option of shipping directly to your home would be advisable. We are also happy to accept recommendations for future Schindelhauer dealers. If you are the owner of a bicycle shop or a customer of a recommendable shop, you are welcome to send us further information via info@schindelhauerbikes.de.

Purchase and delivery outside the euro zone? If you would like to purchase a Schindelhauer bicycle outside the euro zone, please first contact the nearest Schindelhauer dealer in your country, to be found via our dealer search. They may also be able to ship directly to you. If you cannot find a Schindelhauer dealer near you, please contact us via our contact form or via info@schindelhauerbikes.de.

We offer the purchase via JobRad, BusinessBike and Bikeleasing. Please find additional information here.

Many of our dealers also offer various leasing options.

Schindelhauer Bikes / c2g-engineering GmbH IBAN: EN35 8002 0086 0019 5174 20 BIC (SWIFT): HYVEDEMM440

The bank details are also noted on the order confirmation and invoice.

The delivery costs depend on the value of the goods and the delivery destination. You will find further details in our shipping information. The amount of the shipping costs is shown during the ordering process and is shown separately on the invoice. Deliveries to non-EU countries will incur additional duties, taxes and fees, which cannot be billed or estimated through us.

After your order got processed you will receive an order confirmation or, if you have paid directly by credit card, an invoice. As soon as we have received the payment and the goods have left our warehouse, you will receive an e-mail from us with a link for tracking the shipment. You can find everything else in our shipping information.

The bike will be delivered in a solid bicycle carton with the max. dimensions of 191 x 28 x 123 cm. The bike is safely stored in it, provided that the carton is transported upright throughout. When the delivery arrives, please make sure to check the outside of the carton carefully before accepting it. Damaged cartons should not be accepted. Cartons, which visibly have dents or scratches, or are delivered lying on its side or standing on the short side must be noted in the acceptance confirmation by the supplier and countersigned by you and reported to us immediately.

Please note our General Terms and Conditions. If you have ordered an e-bike, it is advisable to keep the packaging of the battery, as it complies with the shipping regulations for lithium-ion batteries and can be reused for shipping in case of service. Accessories ordered on our website, such as locks, etc., which are not part of the standard equipment, will be shipped separately by UPS.

If you want to assemble the bike yourself, please follow the assembly instructions enclosed with the bike. All instructions can also be found here. We generally recommend, especially for e-bikes, that you have your bike assembled at a Schindelhauer specialist dealer or a specialist bicycle shop in your area.

If you buy the bike directly from one of our specialist dealers or select the option "Delivery to dealer", the dealer will carry out the final assembly free of charge. Any accessories ordered along with the bike, which are not part of the standard equipment, can be fitted directly in consultation with the dealer; assembly costs may be incurred here.